The Personal Data and Browser Data (hereinafter collectively referred to as "Data"), automatically collected from this website (hereinafter the "Site"), by means of automated systems or freely entered by the User of this Site.
We receive a number of different types of information about you, including:
The information that's required when you sign up for the site, as well as the information you choose to share.
Some of you will choose to browse content anonymously. The downside to anonymous browsing is that we cannot provide you with the best experience possible. If you choose to set up a profile, the required information such as your name, email address, gender and who is struggling with substance use, among other information. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Usernames and User IDs, which are a way to identify you on Youturn and so we can properly invoice businesses and provide overall business usage on the platform. A User ID is a string of numbers and a username generally is some variation of your name.
"Public Information" which means the information you choose to make public, as well as information that is always publicly available.
Information posted to a group chat, if available, or moderated session and information kept within a one on one session.
“Contact Information” is personal information and or family/friend/relation that Youturn stores confidentially for your Provider to access in case of an emergency or mental health crisis.
If you are coming to the site through an employer or insurer payor such as and Employee Assistance Program (EAP) then there may be additional information collected by these Parties. This information is typically collected to confirm your eligibility with the EAP or network benefit administrator and is not shared with your Provider (who will collect your contact information separately). Further, your Employer or the Employer of the subscriber of your benefits will not be provided this information (you likely already gave them similar information in your employee file unless you are a family member of an eligible employee).
This information may include:
Date of Birth
Who you are (employee or the spouse, domestic partner, or dependent of an employee in certain programs)
Youturn runs the site and keeps the Data and this entity partners with Businesses and Insurance Networks or Brokers for services distribution. We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies or during an emergency circumstance as judged by your Provider working with local authorities). Generally, we will only use your information within our company. However, sometimes we use third parties to process your information (for example as credit card payment providers). We will require these third parties to comply strictly with its instructions and we will require that they not use your personal information for their own business purposes.
Youturn uses non-identifying and aggregate information to better design our Web site and to use in research and trend analysis. For example, we may tell an advertiser that X number of individuals visited a certain area on our Website, or that Y number of men and Z number of women filled out a site survey or form, but we would not disclose anything that could be used to identify those individuals. We only provide data to our partners, if any, after we have removed your name and any other personally identifying information from it, or have combined it with other people's data in a way that it no longer personally identifies you.
Youturn uses non-identifying (De-Identified or “Safe Harbor” form) and aggregate information about responses to the clinical outcome assessments (personal assessments), and the frequency of the utilization of the Youturn service. These efforts enhance program evaluation.
The anonymous and aggregated data also may be published through various media platforms/academic journals. No personal identifying information will be tied to the results, and Youturn will not share anything that could be used to identify your account or your private information.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.
Youturn stores data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.
Youturn may enable access to public information that has been shared through our services.
Youturn may allow service providers to access information so they can help us provide services.
IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyze and improve the services offered on our website, e.g. to provide you with the most user-friendly navigation experience.
Certain information is needed to provide you with services, so we only delete this information after you delete your account.
Some forms of processing (sending promotional information, commercial profiling, behavioral advertising, geo-location, etc.) may require the express consent of the User. Specific information may be shown on the pages of the Site in connection with particular services or processing of Data provided by the Site User.
Upon request we provide site visitors with access to a description of information that we maintain about them. Youturn.net uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. If you feel that this site is not following its stated information policy, you may contact us at addresses or phone number below.
For content that is covered by intellectual property rights, like photos and videos you specifically grant Youturn.com a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Youturn.net (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.
When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).
During your use of Youturn.net services, you will not send or otherwise post unauthorized commercial communications (such as spam) on Youturn.net.
You will not collect users' content or information, or otherwise access Youturn.net, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission:
You will not upload viruses or other malicious code.
You will not solicit login information or access an account belonging to someone else.
You will not bully, intimidate, or harass any other User.
You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
You will not provide any false personal information on Youturn.com, or create an account for anyone other than yourself without permission. You will not create more than one personal profile.
The Youturn Platform is available on a multitude of portable electronic devices. We provide our connection to mobile services for free, but please be aware that your carrier's normal rates and fees, such as text messaging fees, may still apply. You provide all rights necessary to enable Youturn Users to sync (including through an application) their contact lists with any basic information and contact information that is visible to them on Youturn.com, as well as your name and profile picture.
If a Youturn.net User utilizes the Platform to publish or otherwise share their own Personal Data or Contact Information with third parties, he or she assumes full responsibility for any further use of that Data or information.
The basic tenants of the promulgated GDPR regulations include, but are not limited to the following:
Finally, dependent of your EU country or origin, the GDPR takes into account what was previously termed the right “to forget” or request deletion of your data once you cease using a particular application or site. This particular tenant of the GDPR may conflict with applicable medical records retention laws. In the United States, this requires at least seven years of retention, which is common around the world and is sometime up to ten years or more in certain countries. So, unlike some data platforms, Youturn cannot erase private health data directly upon a Client’s request, as it may be considered essential for other medical file retention purposes. Applicable individual country medical retention laws are generally considered an acceptable exception to the GDPR regulations regarding the right to deletion of certain data.
You will resolve any claim, cause of action or dispute (claim) you have with us arising out of or relating to this Statement or Youturn.net exclusively in a state or federal court located South Carolina. The laws of the State of South Carolina will govern this Statement, as well as any claim that might arise between you and us, without regard to conflict of law provisions.
If anyone brings a claim against us related to your actions, content or information on Youturn.net, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.
These services allow the web site to access the data on your profile in the social networks, and to interact through your post. These services are not activated automatically, but require express authorization by the User.
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet, phablet, cell phone or other electronic devise (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track traffic flows.
Information supplied by cookies can help us to analyze the profile of our visitors so we can provide you with a better user experience. If you clear your cookies then we cannot provide you with the experiences equal to those users that maintain their cookies.
Clinical Assessments: Questions from clinical scales that measure mental health and well-being. Clinical assessments vary by condition.
Data/results: The quantitative scores that are based on responses to questions in the assessments.
Personal identifying information: Name, address, credit card number or Paypal
We try to keep Youturn.net safe and anonymous as you prefer, but you use it at your own risk. We are providing Youturn.net “As Is” without any express or implied warranties. We do not guarantee that Youturn.net will be safe or secure. Youturn.net is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.
We strive to create a global community with consistent standards for everyone, but we also strive to respect local laws. You consent to having your personal data transferred to and processed in the United States. If you are located in a country embargoed by the United States, or are on the U.S. Treasury Department's list of Specially Designated Nationals you will not engage in commercial activities on Youturn.net (such as advertising or payments) By content we mean anything you post on Youturn.net that would not be included in the definition of information. By data we mean content and information that third parties can retrieve from Youturn.net or provide to Youturn.net through Platform. By post we mean post on Youturn.net or otherwise make available to us (such as by using an application). By use we mean use, copy, publicly perform or display, distribute, modify, translate, and/or create derivative works.
Understand, that we treat your use of our platform with the utmost respect to your privacy. We keep all information not disclosed above private between the Provider and the User, keeping only non-decimated "file" copies for reference in case of legal dispute of by court order as we are required to under Federal Laws for period up to seven years or by the applicable State Regulation. File retention protects both the User and the Providers safety. Youturn is not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, including illegal actions of hackers and criminals, technical malfunctions of servers and database etc. These are the accepted risks of our Users and users of the Internet in general. You are agreeing to this standard in using our site.
Youturn reserves the right to amend this Privacy Statement at any time without notice, and only the current Privacy Statement may be deemed effective. Regardless of later updates or changes to our privacy notice, we will never use the information you submit under our current privacy notice in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.
PLEASE READ THIS AGREEMENT CAREFULLY AND COMPLETELY BEFORE USING THE YOUTURN SERVICES.
"Content" means the proprietary video content and support materials about substance use disorders and recovery available at https://www.youturn.net and https://www.youturnnow.net.
"End User" means a consumer or other individual receiving access to the Services from a Customer of youturn.
"Services" means the online learning platform for the delivery of proprietary video content and support materials about substance use disorders and recovery.
"Terms" means the terms and conditions of this Agreement.
"youturn" means youturn, Inc. located at 355 Woodruff Road Suite 303 Greenville, SC 29607.
2. Applicability. These terms apply to you as an End User and anyone accessing the Services by means of your unique e-mail and password. This Agreement is the same for all Services. If any special terms apply to specific Services, then those special terms will be included with the Services.
3. Changes to this Agreement. youturn reserves the right to change these Terms from time to time. You agree that we may notify you of these changes by posting them here, which is linked from the Services. Your continued use of the Services will be deemed acceptance of the modified Agreement. Any changes to the Terms will be effective as of the date they are posted, so please review this Agreement not only before using the Services for the first time but frequently thereafter. Do not use the Services if you do not agree to these Terms.
4. Use. youturn’s mission is to create an online learning platform for the delivery of proprietary video content and support materials about substance use disorders and recovery. You can find out more about youturn at https://www.youturn.net and https://www.youturnnow.net
The Services are for informational purposes only. The Services’ sole purpose is to fulfill the youturn mission by providing End Users with proprietary video content and support materials about substance use disorders and recovery. The Services are not a substitute for professional medical care and treatment or counseling. The Services are not intended for, nor should they be used as a substitute for, the rendering of medical, nursing, or professional health care or counseling advice or services or the practice of medicine or counseling, in any jurisdiction. Always seek the advice of your healthcare provider or certified counselors.
Do not ignore symptoms or depend on the Services when deciding about emergency care. If you think you may have a medical emergency, call your doctor or 911 immediately. youturn is not recommending or endorsing any particular counseling services, tests, physicians, counselors, procedures or opinions. Images and videos are used for educational and illustrative purposes only.
Developments in medical research and counseling protocols may impact the Services. youturn and its suppliers and vendors attempt to keep the resources contained in or accessible through the Services timely and accurate; however, there are no guarantees, and any implied warranty or representation about a resource’s accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose is hereby disclaimed. Your use of the Services is also subject to any additional disclaimers and caveats that may appear throughout the Services.
These Terms and your permission to access and use the Services automatically terminate if you fail to comply with any of the Terms. Termination will not limit any of youturn’s rights or remedies. However, any provision that must survive in order to give proper effect to the intent and purpose of these Terms will survive termination.
5. Privacy and Security. The Services must not be used in any way (a) that would potentially transmit any computer viruses, worms, trojan horses or other malware, or programming routines intended to damage the Services or any other technology; (b) to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party; (c) that infringes, misappropriates, or violates any intellectual property or other rights of any third party; or (d) that violates any applicable law, regulation or ordinance.
6. End User’s Responsibilities. You agree that you are the age of legal majority (generally 18 years of age) or older in your place of residence, and possess the legal right and ability to agree to these Terms, and to use the Services in accordance with these Terms.
Depending on the Services, you may log-in or register for an account by means of a unique e-mail address and password. This is a personal account. You agree to maintain the security of your log-in information or other personal information related to the use of your account. You agree to provide accurate, current, and complete information about yourself, and to maintain such information as appropriate.
You agree that you will not use the Services to transmit any communications or content of any type that infringes or violates the rights of another person or entity.
You agree that you will not use the Services for any purpose in violation of local, state, national, or international laws, rules, or treaties. You are responsible for compliance with local laws based on your location.
7. Intellectual Property Rights. You agree that the Services contain proprietary content, information and/or materials that are owned by youturn and/or its third-party suppliers and are protected by applicable intellectual property and other laws. Any use not expressly permitted by these Terms may be unlawful.
You may not (nor may you allow a third party to) sell, modify, reproduce, reverse engineer, decompile, disassemble, transcribe, store in a retrieval system, translate into any language or computer language, retransmit in any form or by any means, sublicense, resell, or redistribute the Services without the prior written consent of youturn. In addition to the foregoing, you may not publicly perform, display, distribute, create derivative works of, or exploit the Services in any way for any public or commercial purpose. You may not use any trademark, service mark, or other proprietary marks of youturn without prior written consent.
8. Disclaimer of Warranties. The use of the Services is at your own risk. The Services are provided solely on an "as is" basis. YOUTURN AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD-PARTIES' RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. Without limiting this disclaimer, youturn and its suppliers make no representations or warranties (written or oral) about the accuracy, reliability, completeness, or timeliness of the Services.
9. Limits on Liability. When permitted by law, neither youturn nor its suppliers will be responsible for lost profits, revenues, or data, personal injury/wrongful death, financial losses or indirect, special, consequential, exemplary, or punitive damages.
To the extent permitted by law, the total liability of youturn and its suppliers for any claims in connection with these Terms or the use of, misuse of, or inability to use, the Services, is limited to the extent of actual damages incurred by you, not to exceed $200.00 (USD).
In all cases, neither youturn nor its suppliers will be liable for any loss or damage that is not reasonably foreseeable.
10. Indemnity. You agree to defend, indemnify, and hold youturn and its officers, directors, employees, agents and suppliers harmless from and against any claims, actions or demands, liabilities, and settlements, including without limitation reasonable legal fees resulting from, or alleged to result from, your use or misuse of the Services.
11. Miscellaneous. You expressly agree that exclusive jurisdiction for any dispute relating to your use of the Services resides in the state court in the State of South Carolina governed by the laws of the State of South Carolina, without respect to its conflict of laws principles. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions, which shall remain in full force. No waiver of any of these Terms shall be deemed a further or continuing waiver.
End User Terms V. 1.0 1/24/19